Refund policy

Return and Refund Policy

Thank you for shopping at Kryzoo. We appreciate your trust in us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns                                                                                                                          You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags intact.
Proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Items
The following items cannot be returned or exchanged:
Custom or personalized products.
Items bought on clearance / final sale.
(example: Innerwear / Perishables).

3. Damaged or Wrong Products (Exchanges)
If you receive a damaged, defective, or incorrect product, please inform us within 24 to 48 hours of delivery.
Note: An unboxing video recorded from start to finish without cuts is strictly required to process damage claims.

4. Refunds
Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
If approved, your refund will be initiated to your original method of payment (Card/Bank Account).
The refund will reflect in your account within 5 to 7 working days, depending on your card issuer/bank policies.

5. Return Shipping Charges
If the return is due to a damaged/wrong product delivered by us, we will cover the return shipping costs or arrange a pickup.
For standard returns (e.g., size issue or change of mind), the customer will be responsible for paying the shipping costs. Shipping costs are non-refundable.

6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: Kryzookryzoo@gmail.com
Phone/WhatsApp: 7904526176